I am an accomplished Operations and Learning Development Manager with extensive experience in driving process optimization, enhancing team performance, and ensuring exceptional customer experiences. My expertise encompasses data-driven decision-making, process refinement, and strategic leadership, with a strong background in implementing comprehensive quality frameworks and delivering insightful analytics through advanced tools like Power BI and Looker Studio. I excel in coaching and developing high-performing teams, fostering a culture of continuous growth, and aligning organizational strategies with quantifiable results. I am dedicated to leveraging my skills to boost operational efficiency, elevate service standards, and contribute to the sustained success of the organization.